Just Culture Restoring Trust And Accountability In Your Organization Third Edition

Author: Sidney Dekker
Publisher: CRC Press
ISBN: 147247578X
Size: 28.39 MB
Format: PDF, ePub, Mobi
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A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker’s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous.

Just Culture

Author: Sidney Dekker
Publisher: CRC Press
ISBN: 9781472475787
Size: 34.81 MB
Format: PDF, Kindle
View: 4063
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This third edition of Sidney Dekkerâe(tm)s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules.

Just Culture

Author: Sidney Dekker
Publisher: Ashgate Publishing, Ltd.
ISBN: 1409440605
Size: 23.84 MB
Format: PDF, Docs
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In this Second Edition, Dekker expands his views, additionally tackling the key issue of how justice is created inside organizations.

The Speed Of Trust

Author: Stephen M. R. Covey
Publisher: Simon and Schuster
ISBN: 1847396224
Size: 52.21 MB
Format: PDF, Kindle
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Trust, says Stephen M. R. Covey, is the very basis of the 21st century's global economy, but its power is generally overlooked and misunderstood.

Patient Safety

Author: Sidney Dekker
Publisher: CRC Press
ISBN: 143985226X
Size: 76.37 MB
Format: PDF, Mobi
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A user-friendly introduction to the approach, this book takes the complexity of health care seriously and doesn’t over simplify the problem.

The End Of Heaven

Author: Sidney Dekker
Publisher: Routledge
ISBN: 9780415789899
Size: 40.51 MB
Format: PDF, Docs
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In this unique book, Sidney Dekker tackles a largely unexplored dilemma.

Steps To Safety Culture Excellence

Author: Terry L. Mathis
Publisher: John Wiley & Sons
ISBN: 1118530241
Size: 21.84 MB
Format: PDF
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With this book as your guide, you'll learn how to help your organization develop, implement, and sustain Safety Culture Excellence, vital for the protection of and improvement in the quality of life for everyone who works there.

The Field Guide To Understanding Human Error

Author: Sidney Dekker
Publisher: Ashgate Publishing, Ltd.
ISBN: 1472408411
Size: 63.88 MB
Format: PDF, Docs
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It even helps you in getting your organization to adopt the new view and improve its learning from failure. So if you are faced by a human error problem, abandon the fallacy of a quick fix. Read this book.

Safety Differently

Author: Sidney Dekker
Publisher: CRC Press
ISBN: 1482242001
Size: 22.55 MB
Format: PDF, Mobi
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This book takes a forward-looking and assertively progressive view that prepares you to resolve current safety issues in any field.

Second Victim

Author: Sidney Dekker
Publisher: CRC Press
ISBN: 146658341X
Size: 71.17 MB
Format: PDF, Kindle
View: 7316
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Drawing on his unique background as psychologist, airline pilot, and safety specialist, and his own experiences with helping second victims from a variety of backgrounds, Sidney Dekker has written a powerful, moving account of the ...